Shipping Policy
Our order processing times are 2-5 business days, once order has shipped please allow 2-4 days for delivery. Items purchased on pre-order are subject to varying shipping times per the item description and preorder policy.
We do not ship Saturdays, Sundays, or holidays. Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day.
Items purchased on pre-order may take between 1-4 weeks to be delivered. Items ordered with a pre-order item will be shipped once the pre-order item is available. We reccomend placing a separate order for the available item(s).
Lost Packages where tracking shows delivered.
1. Please file a claim with the designated carrier
2. File police report
3. We will discuss next steps once investigation is complete.
1. Please file a claim with the designated carrier
2. File police report
3. We will discuss next steps once investigation is complete.
THREADED THERAPY IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER IS RESPONSIBLE FOR RE-SHIP FEES.